Recommendation to improve business efficiency of shipping agency service at VOSAL

Firstly, I would like to express my sincere gratitude to my advisor MSc. Hoàng Bảo Trung for the continuous support of my study and related research, for his patience, motivation, and immense knowledge. His guidance helped me in all the time of research and writing of this thesis. I could not have imagined having a better advisor and mentor for my study...