Dissertation: Suggestions to enhance the quality of transportation agency service at VOSA

Investigating the quality of cargo transportation agency service at VOSA Haiphong is very necessary in order to carry out accurate assessment about pros and cons in the implementation of this service at VOSA Haiphong. From there, we can suggest some effective resolutions to contribute to enhance the quality of service that VOSA Haiphong is applying. The improvement in service quality can help to promote cargo transportation activity and stabilize the steady development of business at VOSA Haiphong.

Từ khóa: Transportation agency service, Quality of transportation agency service, VOSA Haiphong, Quality of human resources, Investigating the quality