Suggestions to improve customer satisfaction towards vat cach port’s service quality

This internship report would not be completed without the help and cooperation of the following people. First of all, I would like to express my sincere appreciation and gratitude to Ms. Vũ Thị Thu Hằng and Mr. Vũ Lê Huy for the guidelines given, which were very helpful for me to understand and prepare the structure of the report.

Từ khóa: Customer satisfaction, Port’s service quality, Global Studies and Maritime Affairs